Refund policy

Change-of-mind returns
We want you to love your Sanctum pieces. If you've changed your mind, you can return items within 14 days of delivery for a refund to your original payment method or an exchange. Items must be unworn, unwashed and returned with original tags and packaging.

Return postage for change-of-mind returns is at your cost, and original shipping fees aren't refundable. We recommend a tracked service, as we can't be responsible for returns lost in transit.

Not eligible for change-of-mind returns
• Sale items
• Earrings and body jewellery (for hygiene reasons)
• Intimates and swimwear (for hygiene reasons)

Faulty or incorrect items
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

This applies to all items, including sale items, earrings, intimates and swimwear. If your order arrives faulty, damaged or incorrect, email us with your order number and photos and we'll make it right. We'll cover return postage for faulty or incorrect items.

How to return
Email sales@sanctumthelabel.com with your order number and the item(s) you'd like to return, and we'll send you our return address and instructions. Once we've received and checked your return, we'll process your refund or exchange, usually within a few business days.

If you paid with Afterpay or Zip, your refund will go back to your Afterpay or Zip account.

Questions?
Email us at sales@sanctumthelabel.com.