Shipping policy

Processing time
All orders are packed and dispatched within 1–2 business days (Monday to Friday, excluding public holidays). You'll receive an email with your tracking number as soon as your order ships.

Shipping within Australia
We ship Australia-wide with Australia Post.
• Express Post: 2–3 business days after dispatch for most metro areas.
• Standard (Parcel Post): delivery time depends on your location. Australia Post's estimate is shown at checkout.

Shipping costs are calculated at checkout based on your address and the delivery option you choose. Regional and remote areas may take longer.

International shipping
We ship internationally with Australia Post. Shipping costs and delivery estimates are shown at checkout and vary by destination.

International orders may be subject to import duties, taxes or customs fees charged by the destination country. These are the customer's responsibility and aren't included in our prices or shipping fees.

Tracking and delays
Once your order leaves us, delivery times are in Australia Post's hands. Delays can occur during peak periods, sales and severe weather. If your parcel hasn't arrived within the expected timeframe, contact us and we'll follow it up with Australia Post.

Incorrect addresses
Please double-check your shipping address at checkout. We can't be responsible for parcels sent to an incorrect address provided at checkout, but if you spot a mistake, email us straight away and we'll do our best to update it before your order ships.

Questions?
Email us at sales@sanctumthelabel.com.